Center for Family Business

Leadership Graduates 2013 Leadership Development Program Graduates

Front row: Barbara Draper-Director, Center for Family Business; Peter Goedecke, Goedecke Flooring & Design; Kristin Makris, Makris Lobster & Steak House; Brandi Coulter, Skillings and Sons; Grant Kelly, New Hampshire Distributors

Back row: Blaine Davis, HR Clough; Ben Huntington, Pleasant View Gardens; Bryan Savoie, A.J. LeBlanc Heating; Warren Daigle, Daigle Plumbing & Heating; Jeff Daigle, Daigle Plumbing & Heating; Vanessa Drusak-Professor, Peter T. Paul College of Business and Economics (not pictured: Matt Mercier, Macy Industries)

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Comments from Leadership Graduates

“Working with the UNH faculty combined the practical aspects of operating a business with the tools necessary to deal with the unique dynamics of a family business. The peer to peer discussions of those concepts brought the experience to a higher level.”
     – Christian Rand,
       Granite State Communications

“The Leadership Development Program served as an excellent forum to explore the major elements of leadership style and enhance my abilities.
The discussion, coaching, and team building helped me be more open and supportive to
my employees.”
     – Darlene Dunn, Dunn Industries, Inc.

“I would recommend this program to any upper level manager as a confidence and knowledge builder. As the business world changes, it's nice to have a place to go where you can learn what changes to expect and how to handle them.”
     – Eric Lambert,
       Brentwood Machine Sales

“The only thing that could be done to improve the program would be to create a year two.”
     – Shane Drolet, General Linen

Leadership Development Programs

Enhancing the Leadership Skills of Family Business Owners and Their Successors

“The Family Business Forum is a great place to learn from other businesses how they tackle difficult issues and situations. I think letting go is a tough issue for the former generation. It signals life changing scenarios and a questions, ‘What do I do now?’ The Center for Family Business can help with some of those issues.”

– George E. Freese III, Senior Vice President of Manufacturing
Globe Manufacturing Company

     Select a Program to Learn More:
          » Leadership Peer Group
          » Leadership Development Program
          » The CEO Forum


About the Leadership Peer Group

The Leadership Peer Group is a confidential group of 8 to 12 leadership graduates who will meet bi-monthly, 6 times a year, to discuss business and family matters and other topics of mutual concern in a supportive and helpful environment. The goal is to foster continued learning and growth through shared experiences with peers. All participants are anticipating—or are already committed to—ownership/leadership roles now or in the foreseeable future.

The Leadership Peer Group offers:

Professional Facilitator and Guest Experts

Our facilitator for the program is Edward F. Mullen, who was instrumental in establishing the Center for Family Business and has sponsored the Center since its inception. Ed brings considerable experience to our program, having been a trusted advisor to families and business owners for over 35 years. He is an excellent process facilitator, guiding family businesses through the transition-planning phase by applying a coaching approach.

Ed graduated from the University of New Hampshire and has owned and operated a successful general agency for the MassMutual financial group. He earned a masters degree in financial services along with obtaining the professional designations of Chartered Financial Consultant and Family Business Specialist. He brings the Center an exceptional and unique level of family business experience.

During this leadership program, Ed also brings in other experts—in family psychology, finance, law, and management—to provide a challenging and useful experience to all participants.

Expectations, Meeting Times, and Cost

Members of group must be committed to participating in the peer setting and place a high priority on attending all 6 meetings. This is important because members rely on one another for follow-up, feedback, and continuity. Members will agree upon meeting times and locations.

Participation in the peer group compliments the Center for Family Business meetings by allowing members explore the issues, which often are generational, on a more personal level with their peers.

Other Possible Peer Groups

If there is an interest in developing other Peer Groups, such as Senior CEOs, Women in Family Business, etc., please bring this interest to the attention of CFB Director, Barbara Draper.

Membership is open to graduates of the UNH Leadership Development Program and family business members who have been in the business for a minimum of 5 years and who have, or expect to have, a leadership role but are not first generation owners.

Participants pay an annual fee of $995. For more information on our leadership programs, call Barbara Draper at (603) 862-1107; or email barbara.draper@unh.edu


“The UNH Center for Family Business Leadership Development Program has been hugely beneficial to my personal and professional growth. More than anything else, this program has provided me with invaluable insights into who I am now, who I want to be, and who the family business needs me to be in order to lead our company in the future.”

Joshua Robinson, Director of Sales & Marketing,
Checkmate Payroll Services

About the Leadership Development Program

The Leadership Development Program provides current owners, the next generation of owners/managers, and key non-family managers with the opportunity to sharpen leadership skills and kindle enthusiasm for the challenges of running a profitable enterprise.

The Program, consisting of eight full-day work sessions, is taught by faculty of the Peter T. Paul College of Business and Economics and experts in family business.

The next Leadership Development Program starts in October, 2014.

Click here for detailed information about the program beginning this October, 2014.
Click here for a brochure describing the 2014-2015 program.
Click here to register online now for the program beginning in October.
Or call (603) 862-1107, or email barbara.draper@unh.edu.

Because much of the learning in the class is centered around real life issues stemming from the participants own family business experience, each daylong session will have a unique emphasis.

This program is intended for those family and non-family members who anticipate a move into the primary organizational leadership role. It is a highly participative program during which the participants are required to apply their learning back at home, then report their experiences in the sessions that follow. The learning, while based upon established theory and concepts, is very practical and in past sessions has been found to have a major impact on the competence, self-esteem, and leadership qualities for all who have enrolled.

Topics covered include:

Additional topics are added to address the specific interests and needs of each individual class whenever suitable.

The program meets one day per month for the eight months.

A Certificate in Family Business Leadership will be awarded to those who successfully complete the program.

Cost of the Leadership Development Program

The fee for this program is $1995 for Center for Family Business member attendee or $2450 per non-member attendee and includes attendance by a senior family member at one program. Cost includes a continental breakfast, lunch each day, and all class materials.

The Leadership Development Program offers:

2014-2015 Leadership Development Program Curriculum

The goal of the UNH Center for Family Business Leadership Program is to enhance leadership skills of members of the next generation and to assist families in achieving a smooth and effective transition of ownership and leadership. Each participant in the Leadership Program will create a Personal Strategic Plan (PSP) that is initiated in the first session and developed throughout the program. The PSP begins with a personal vision statement that describes, as specifically as possible, what the participant would like to accomplish in his or her career over the next 5 to 10 years. Each participant also develops goals and action steps aimed at achieving the personal vision and contributing to the family business. The content of the sessions includes presentations and discussions of: effective leadership, self-assessment tools, issues faced by the participants in their current jobs, and leadership challenges and opportunities they are likely to face in the future. At the end of the program each participant will carry away a document that captures his or her learning from the program and a PSP aaction pln for the future.

Module 1: October 23, 2014 (Thursday)

What is Effective Leadership in a Family Business?
Our opening module has two objectives. The first is to begin the process of building a learning community where participants are comfortable sharing ideas and taking the risks involved in learning and practicing new skills. The second objective is to discuss and define effective leadership in a family business setting. Two leadership concepts will be introduced: Authentic Leadership and the path participants will need to follow to become authentic leaders, and Emotional Intelligence. We will view videotapes of effective leaders in action and discuss our own experiences leading, following, and observing leaders.

Module 2: November 18, 2014 (Tuesday)

Developing Self-Awareness & A Personal Vision for the Future
In this module we aim to answer the question: “Who am I and what does the family business mean in my life?” Self-awareness is the foundation of effective leadership. Every decision a leader makes is influenced by his or her values and is affected by the benefits and costs of his or her preferences and style. Self-aware leaders take advantage of their personal strengths and compensate for their weaknesses. This module is designed to build participants’ self-awareness and to begin the process of thinking through one’s vision and goals for the future including how each participant imagines his or her future role in the family business. Personality and values assessments will be used and discussed to help participants increase their awareness of their own unique history, personality, deeply held values, motivations, and hopes for the future. Toward the end of the session, participants will be placed into pairs or trios and given an assignment that involves visiting each other’s work setting, conducting interviews, and gaining insights and information than can assist one another in the development of self-awareness.

Module 3: December 16, 2014 (Tuesday)

Motivating Employees in a Family Business
Effective organizations need employees who bring their best energy and attitudes to work every day. This module will involve an in-depth discussion of tried and true motivation theories and techniques. We will analyze the relevance of these theories for our own family business contexts. We will also discuss how to build a positive business culture that brings out the best in employees. Some time will be spent discussing how to manage one’s own energy and motivation in the family business.

Module 4: January 13, 2015 (Tuesday)

Leadership Skills Feedback: Personal Strengths and Opportunities for Development
In this module participants will receive feedback from multiple sources including: (1) their partners who have visited their work setting and interviewed their co-workers and family members, and (2) a 360-degree competency assessment cmpleted by themselves, their co-workers, friends, and family members. The module will focus on working with and fully understanding the feedback, including reconciling how others view their strengths and developmental opportunities with how participants view themselves. Participants will coach each other to fully comprehend the feedback and to begin the process of developing goals and action steps for personal development. The feedback and coaching will be used to further develop each participant’s Personal Strategic Plan (PSP).

Module 5: February 11, 2015 (Wednesday)

Building a Synergistic Team Culture
One of the most important developments in the practice of effective leadership in the past two decades has been the increased reliance on teams to increase efficiency and innovation. In this module, we will learn about the strategies and behaviors necessary for building a cohesive team culture and for leading a high-performing team. Participants will learn the fundamentals of team leadership including how to facilitate team meetings and how to develop an environment that encourages trust and collaboration. Exercises, case studies, and participants’ own team experiences will be discussed to aid learning.

Module 6: March 11, 2015 (Wednesday)

Managing Difficult Conversations and Conflict
Leaders engage in difficult conversations and manage conflict on a daily basis. One of the greatest challenges is determining when differences of opinion and style are healthy and productive (for example, healthy debate) and when they hurt morale and productivity. Effective leaders must know how to confront difficult issues and difficult people while maintaining good relationships and trust. In this module, we will discuss and role-play how to manage difficult conversations so that honesty and respect are both maintained. We will also identify each participants preferred way of handling conflict and identify effective strategies for managing different types of conflict.

Module 7: April 8, 2015 (Wednesday)

Becoming a Strategic Leader in a Family Business
Effective leaders understand the needs and dreams of those they lead. They also think and plan strategically for the future in order to build and lead a business that continually meets those needs. In this module we will discuss the role of strategic planning in family businesses including the need for a parallel planning process that plans for the needs of both the business and the family. We will also discuss the importance of encouraging family participation in strategic planning and the importance of planning well ahead for the next generation of managers and leaders. Finally, in this session we will rehearse the presentation of our Personal Strategic Plans that will be presented in our final class.

Module 8: May 13, 2015 (Wednesday)

Graduation and Presentations of Personal Strategic Plans (Family’s Invited)
This session will represent the culmination of the learning over the year of the program. Participants are asked to invite their families and/or relevant leaders to this session to hear the presentation of their Personal Strategic Plans (PSPs). There will be a review of the program with participants sharing what they learned and what they are taking away from the program. A family business specialist will join the group to lead a discussion focusing on the transfer of leadership and ownership in the family business and the role that each generation plays in the process.

Click here for a brochure describing the 2014-2015 Leadership Development program.
Click here to register online now for the program beginning in October.
Or call (603) 862-1107, or email barbara.draper@unh.edu.

For More Information:

If you would like more information about the Leadership Development Program, the Leadership Peer Group, the CEO Forum, or other programs of the Center for Family Business, please contact the office at (603) 862-1107, or email barbara.draper@unh.edu.


About the CEO Forum

The CEO Forum, established in 1997, is an outreach program of the Peter T. Paul College of Business and Economics. Created to serve CEOs, CFOs, and presidents of companies in northern New England, the Forum provides its members with opportunities to meet and exchange ideas with their business and industry peers in an informal setting. Beginning with networking time, along with a full breakfast, each meeting features a presentation by a corporate leader on a topic of current interest. This year, six breakfast seminars are being offered.

The annual membership fee is $795 and provides you and an associate access to all six seminars. For more information, email Barbara Draper, Director, at barbara.draper@unh.edu or call (603) 862-1107.

» Download the brochure for this year’s CEO Forum.

» Register online for the CEO Forum.


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